Job Description

Position:

Compliance & Training Executive

Key Responsibilities:

? ISO Compliance & Documentation



? Should have good control on ISO documents and systems.



? Implement corrective actions for non-compliance issues.



? Performance Evaluation & Audits



? Assist the consultant trainer in quantitative and qualitative performance reviews.



? Conduct monthly inter-departmental audits to measure SOP adherence.



? Provide reports on audit findings and corrective measures.



? Guest Experience & Service Quality



? Improve guest feedback and ratings through SOP enforcement.

?

Training & Reporting



? Train department heads and staff on ISO documentation and compliance.



? Prepare weekly and monthly compliance reports for management.



? Ensure timely documentation updates across departments.



? Key Performance Indicators (KPIs)



? ISO Certification within 3 months with minimal compliance issues.



? 100% completion of monthly inter-departmental audits with performance reports.



? Improved guest feedback scores and reduced complaints.



? Consistent SOP adherence and reduced operational errors.

Experience:

Minimum 05 years of experience

Education:

Graduate/Postgraduate in any field

Age:

Below 40 years