Job Description

Position:

Compliance & Training Executive

Key Responsibilities:

ISO Compliance & Documentation




Should have good control on ISO documents and systems.




Implement corrective actions for non-compliance issues.




Performance Evaluation & Audits




Assist the consultant trainer in quantitative and qualitative performance reviews.




Conduct monthly inter-departmental audits to measure SOP adherence.




Provide reports on audit findings and corrective measures.




Guest Experience & Service Quality




Improve guest feedback and ratings through SOP enforcement.

Training & Reporting




Train department heads and staff on ISO documentation and compliance.




Prepare weekly and monthly compliance reports for management.




Ensure timely documentation updates across departments.




Key Performance Indicators (KPIs)




ISO Certification within 3 months with minimal compliance issues.




100% completion of monthly inter-departmental audits with performance reports.




Improved guest feedback scores and reduced complaints.




Consistent SOP adherence and reduced operational errors.

Experience:

Minimum 05 years of experience

Education:

Graduate/Postgraduate in any field

Age:

Below 40 years