Job Description

Job Overview:

We are seeking a dedicated and detail-oriented

Compliance and Grievances Officer

to join our team in an immigration consultancy firm. The ideal candidate will play a crucial role in ensuring that our organization complies with legal standards, regulatory requirements, and handles client grievances effectively. The successful candidate will be responsible for compliance-related processes, investigating grievances, and ensuring customer satisfaction while adhering to the highest ethical standards.

Key Responsibilities:

Compliance Management:

Monitor and ensure compliance with immigration laws, industry regulations, and organizational policies. Review, update, and implement internal procedures to maintain legal compliance. Prepare and submit reports for audits, regulatory bodies, and internal management. Stay up-to-date with changes in immigration law and regulations to ensure the organization's ongoing compliance.

Grievance Management:

Handle client complaints and grievances professionally and in a timely manner. Investigate and resolve issues by gathering all relevant information and working with internal teams to provide solutions. Maintain a detailed log of grievances and resolutions, ensuring that all cases are documented accurately. Provide recommendations to management on improving the client experience and preventing recurring issues.

Client Relationship Management:

Serve as the main point of contact for clients regarding compliance-related questions and grievances. Ensure effective communication between clients and internal departments, addressing concerns with transparency. Deliver exceptional customer service and build trust with clients.

Reporting and Documentation:

Prepare regular compliance reports for management and regulatory authorities. Ensure that all relevant documentation is maintained in accordance with legal requirements.

Requirements:

Education:

Bachelor's degree in

Law (LLB)

or related field is preferred.

Experience:

At least 2 years of experience in a

similar compliance or grievances handling role

, preferably within an

immigration consultancy

or legal advisory setting.

Skills & Qualifications:

Strong knowledge of immigration laws, regulations, and procedures. Excellent communication and interpersonal skills, with the ability to manage sensitive situations professionally. Ability to handle multiple tasks, prioritize effectively, and meet deadlines. High attention to detail and strong problem-solving skills. Proficiency in using compliance management software, CRM systems, and Microsoft Office Suite.
Job Type: Full-time

Pay: ₹20,000.00 - ₹30,000.00 per month