Job Description

As a Grievance Associate, you will be instrumental in resolving customer complaints and inquiries effectively. This role focuses on ensuring customer satisfaction by addressing concerns with empathy, accuracy, and professionalism using a ticket management system.

Who Are We Looking For?

A dedicated and detail-oriented individual with strong problem-solving and communication skills. If you thrive in fast-paced environments and have a passion for enhancing the customer experience, this role is ideal for you.

Key Responsibilities:

Customer Complaint Resolution:

Handle customer complaints and inquiries promptly and professionally. Investigate issues to determine root causes and provide effective resolutions.

Communication Excellence:

Respond accurately and empathetically to customer concerns via various communication channels. Maintain professionalism in all interactions to uphold the company's reputation.

Complaint Management System:

Log and maintain accurate records of customer interactions and resolutions in the complaint management system. Continuously monitor and update tickets to ensure timely closure.

Customer Satisfaction Monitoring:

Analyze trends in customer complaints to identify areas for service improvement. Collaborate with teams to enhance processes and elevate the overall customer experience.

Cross-Functional Collaboration:

Work with internal teams to address root causes of grievances. Proactively suggest solutions to improve systems and prevent recurring issues.

Experience:

1-3 years of experience as a Customer Service Representative, Grievance Associate, or similar role.

Job Type: Full-time

Work Location: In person