The Service Coordinator is responsible for managing service requests, scheduling and coordinating technicians, ensuring timely resolution of customer issues, and maintaining high customer satisfaction. This role acts as a liaison between customers, technicians, and the management team.
Key Responsibilities: -
Coordinate and schedule service calls and maintenance activities. - Maintain service records and update databases with accurate information. - Communicate with clients to confirm appointments and provide updates. - Handle customer inquiries and complaints professionally. - Follow up with customers after service to ensure satisfaction. - Prepare daily, weekly, and monthly service performance reports. - Assist in spare parts ordering and inventory management. - Receive feedback from the clients.
Skills & Competencies: -
Excellent communication and interpersonal skills. - Problem-solving and conflict-resolution skills. - Proficiency in MS Office (Word, Excel). - Customer-focused mindset.
Interested Candidates Contact On This Number :- 7419600305
Job Type: Full-time
Pay: ?16,000.00 - ?20,000.00 per month
Work Location: In person
Speak with the employer
+91 7419600305
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