Job Description

Job Title Complaint Handling Operations Investigator



Job title:
One sentence description of role

Your role:

• Analyzing complaint data, gathering additional data, as needed, and partnering cross functionally to share feedback to the development & manufacturing teams on potential product improvements, product defects, and safety evaluations, and resolves complaints.
• Assess Risk assessment weather it is covering the hazard in the complaint
• Complete all needed records in a timely & accurate manner
• Confirming complaint condition & determining corrective action (including CAPA, FCO as required)
• Collaborate with cross functional team such as Engineers, Scientists, Clinical Specialists, Field Service & Application Engineers & Manufacturing personnel to facilitate the complaint handling process globally.
• Evaluating & Investigating customer feedback, service records, and other sources of customer and internal for possible complaint.
• Evaluating incoming data & determine if it is sufficient to understand the nature of the complaint

You\'re the right fit if: (4 x bullets max)

• Bachelor\xe2\x80\x99s / Master\xe2\x80\x99s degree in mechanical engineering, Bio Medical, Healthcare, Application Engineer, Nursing, or related technical degree with over 10 years (Medical device preferred) of experience.
• Hands on experience of CAPA, Field Corrections as well as global medical device regulations, requirements, and standards such as 21 CFR Parts 803, 806, and 820
• Hands on experience of problem-solving methodology and root cause analysis, 7 QC tools, Problem Solving & Strong Analytical ability
• Demonstrated ability to self-motivate, ability to prioritize tasks in a deadline-driven environment
• Demonstrated ability to work effectively with various work groups to assure conformance to regulatory requirements, internal processes, and policies
• Demonstrated ability to self-motivate, ability to prioritize tasks in a deadline-driven environment
• Demonstrated ability to effectively work with others in various coordinate disciplines and on multi-national teams
• Applied understanding of GDP, ISO 9001 & ISO 13485 (Good to have)

Personal Characteristics:

• Effective interpersonal, Communications & Excellent analytical skills
• Self-starter, quick learner, ability to work independently, disciplined, and meticulous in work activities
• Effective networking skills, detail oriented, ability to multitask through planning/organizing
• Demonstrate Philips behaviors consistently
• Excellent verbal, presentation, and written communication skills
• Drive self-initiative to improve process

About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won\'t stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

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If you\xe2\x80\x99re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion .

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