We are looking for a calm, patient, and responsible
Customer Complaint Handler
who can professionally deal with customer issues, resolve complaints, and ensure customer satisfaction. The ideal candidate should be able to communicate clearly, understand customer concerns, and coordinate with relevant departments to provide timely solutions.
Key Responsibilities:
Handle customer complaints received via phone, email, WhatsApp, or social media
Listen to customer concerns patiently and note down complete issue details
Acknowledge and respond to complaints promptly
Investigate and coordinate with internal teams (dispatch, technical, billing, etc.) to resolve the issue
Keep the customer updated on the progress of their complaint
Provide clear and polite resolutions within the company's guidelines
Escalate serious or unresolved complaints to higher management
Maintain proper records of complaints, resolutions, and feedback
Identify recurring issues and report them to improve systems and service
Requirements:
Minimum qualification: 12th pass / Graduate (preferred)
Good communication skills in Hindi and basic English
Patient, polite, and solution-oriented attitude
Basic computer skills (email, Excel, WhatsApp, CRM tools)
Prior experience in customer service or call handling is a plus
Preferred Skills:
Ability to remain calm under pressure
Quick learner with basic problem-solving skills
Good listener and a team player
Time management and follow-up skills
Working Hours:
10:00 AM to 8:00 PM, Monday to Saturday
Salary:
Based on experience and performance
To Apply:
Send your resume to:
akinfodelhi@gmail.com
Or Contact:
+91 90975 12623
Job Type: Full-time
Pay: ?12,000.00 - ?20,000.00 per month
Work Location: In person
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