Compensation Management | 5 To 7 Years | Kolkata
Year Kolkata, West Bengal, India
Job Description
- Respond to client's queries & escalations accurately (via phone, live chat, email and case management system).
- Process, maintain & administer HR transactions & provide support (e.g. Talent development, Mobility, Workforce administration, talent acquisition, case management, HR helpdesk, remuneration, etc.).
- Provide clarification of HR policies and procedures.
- Manage assigned part of the process according to Capgemini methodology and/or agreed transition plan.
- Organize knowledge sharing sessions both within the team and cross teams.
- Update all required process documentation (process maps and procedures) and other documentation within agreed timeframes on the defined support tool.
- Liaison with third parties, vendors and multiple stake holders.
- Resolving errors, escalations and issues on time.
- Develop, mentor, and coach junior team members.
- Develop process excellence in Operation activities.
- Ensuring quality and timeliness of work.
- Focused, diligent, high on quality and timeliness are the basic requirements for the role.
- Contribute to team "Business As Usual" activities such as hiring, process improvement, service standardization, etc.
- Manage the client engagement.
- Works with designated stakeholders to gather and finalize commitments to meet contractual thresholds.
- Exhibit strong problem-solving and business acumen skills.
- Demonstrate advanced proficiency in written and verbal communication skills.
Posted on: Oct 21, 2022
Experience level: Experienced
Contract Type: Permanent
Location:
Kolkata, WB, IN
Department: Financial Services
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Job Detail
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Job IdJD2948039
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationKolkata, West Bengal, India
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EducationNot mentioned
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ExperienceYear