Job Description

Expectations from this role:Territory Coverage 1. Achieve the business objectives laid out for the financial year (or part thereof)2. Build the product portfolio (Network and Firewall security - Cisco Meraki, Check point, Palo Alto, Sophos, Fortinet - Router, switches, access point, etc) of the SBU and achieve the SBU Bottom line.3. Align with the OEM to build the technical skills required - sales/pre-sales/post-sales4. Build strong win-win relationships with distributors and OEMs5. Understand the emerging trends relevant to the SBU and proactively build assets, tools, skills and capabilities to be able to remain relevant and essential to our customers6. Preparing proposals for simple single brand offerings and working with the Solution Architect as well as SBU Heads to arrive at differentiated and customer valued compelling financial value propositions for solution deals7. Assist sales teams on sales calls and help in closing sales, customers' queries / complaints, call escalation. Collaborate with team to achieve better results8. Ensure on-time, on-cost execution to customers' expectation and collection of bills receivables. Customer Relationship Management a) Being a single point of contact for your named accounts with in your SBU.b) Customer advocacy c) Customer referencesd) Ensuring positive NPS across all the customers handledSkills/Competencies/Capabilities required:1. Thorough understanding of the various aspects of the IT infrastructure and their interlinkages, with expertise in one's own SBU2. Industry domain knowledge (value chain) and potential for IT interventions to create and capture value3. Ability to create a business plan to achieve business objectives and follow through with execution4. Systems and design thinkingBehavior expected:1. Proactiveness, initiative and ownership2. Being part of the solution 3. Team-work across SBU Heads, A/c Managers, Solution Architects and Service Delivery teams4. Setting realistic expectations with both internal and external stake-holders and meeting/exceeding them5. Self-skilling and sharing of knowledge/expertise within CITSS6. Keeping abreast of the latest technological trends. 7. Customer first, CITSS second, department third, individual last (ref:updazz.com)

Skills Required