Job Description

JLL supports the Whole You, personally and professionally.



Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

What this job involves:

As a Commute Manager at JLL, you'll lead comprehensive transport operations that ensure seamless, safe, and efficient employee commuting experiences while managing round-the-clock transportation services. This critical role requires you to oversee transport operations using MoveInSync technology, manage centralized command operations, and collaborate with transport vendors to maintain 100% compliance with safety and regulatory standards. You'll be responsible for team leadership, policy implementation, vendor management, and data analysis to optimize transport efficiency while ensuring employee satisfaction and safety. This position offers the opportunity to make a significant impact on employee wellbeing through strategic transport planning, vendor relationship management, and continuous process improvement. By joining our collaborative team, you'll contribute directly to JLL's commitment to exceptional workplace experiences while leading a team that supports thousands of employees' daily commuting needs across multiple locations.

What your day-to-day will look like:

Oversee overall transport operations round-the-clock, ensuring seamless 24/7 service delivery while implementing and updating transport policies across the organization

Manage team schedules, shift planning, and daily activity coordination while conducting regular one-on-one meetings and performance coaching sessions with team members

Collaborate with transport vendors to complete vehicle and driver inductions, ensuring 100% compliance with safety standards and regulatory requirements

Execute monthly vendor review meetings and prepare vendor scorecards to measure performance while maintaining regular interaction with service providers for smooth operations

Ensure timely incident reporting to business and management while implementing proactive safety measures based on industry insights and ground situations

Monitor and analyze transport data using MoveInSync and other tools, preparing monthly reports and maintaining data backups in shared folders

Ensure women employee safe travel protocols are followed, especially during odd hours, while maintaining compliance with organizational policies and RTA regulations.

Required Qualifications:

Bachelor's degree from an accredited institution

Minimum 5 years of experience in employee transportation, commute program administration, or related operational role

Strong analytical and problem-solving skills with proficiency in data analysis and reporting tools

Excellent communication and interpersonal abilities with proven team leadership experience

Knowledge of local and regional transportation systems, regulations, and compliance requirements

Experience with transport management systems and centralized command operations

Demonstrated ability to manage vendor relationships and ensure service level compliance.

Preferred Qualifications:

Experience with MoveInSync or similar transport management platforms

Background in managing 24/7 operational environments

Knowledge of RTA regulations and government policy compliance in transportation

Experience implementing business continuity plans for transport operations

Background in safety management and risk mitigation for employee transportation

Experience with vendor performance management and contract administration

Understanding of women's safety protocols and security measures in transport operations.

Location:

Onsite



At JLL, we are collectively shaping a brighter way -- for our clients, ourselves and our fellow employees. We choose to take the more inspiring, innovative, and optimistic path on our journey toward success. What sets JLL apart is our culture of collaboration, locally and across the globe, which allows us to create transformative solutions for the real estate industry. We support each other's wellbeing and champion inclusivity and belonging across teams.

JLL is an Equal Opportunity Employer committed to diversity and inclusion.

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!



Personalized benefits that support personal well-being and growth:



JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.



About JLL -



We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.



Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.



Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.