Job Description

Job Title:

Community & Guest Relations Manager

Location:

Bandra, Mumbai

Industry:

Premium Hospitality / Fine Dining

Reports To:

Restaurant General Manager / Owner

Experience:

3+ years in Guest Relations, Hospitality, or Community Management

Salary:

Competitive with performance incentives

About Us

Nestled in the heart of Bandra, our premium restaurant blends world-class cuisine with Mumbai's vibrant cultural spirit. We are more than just a dining destination -- we're a community hub for food lovers, influencers, artists, and tastemakers. We are seeking a warm, dynamic, and people-focused professional to be the face of our brand and elevate the guest experience.

Role Overview

The Community & Guest Relations Manager is the primary point of contact for guests and plays a pivotal role in crafting unforgettable experiences. This person will also spearhead community engagement initiatives, collaborate with local influencers, and manage VIP relationships -- ensuring every guest feels like a valued part of our family.

Key ResponsibilitiesGuest Relations & Experience

Greet and engage guests with a warm, professional, and approachable demeanor Ensure all guests receive exceptional service from reservation to farewell Handle special requests, complaints, or feedback with tact and resolution-oriented mindset Maintain VIP guest profiles and preferences Work closely with the floor team to ensure service excellence across every touchpoint

Community Engagement & Brand Building

Build and maintain relationships with regulars, influencers, artists, and community members Organize and host special events, tastings, collaborations, and invite-only evenings Leverage social media presence by coordinating with the marketing team for community-driven campaigns Identify local partnerships and activations to boost brand visibility and engagement

Operations & Coordination

Maintain guest feedback logs and report insights to management Collaborate with reservations, service staff, and marketing to ensure seamless operations Support loyalty programs, guest follow-ups, and personalized service initiatives

Required Skills & Qualifications

Bachelor's degree in Hospitality, PR, Communications, or a related field Minimum 3 years experience in a similar guest-facing role in luxury hospitality or fine dining Excellent communication and interpersonal skills Strong organizational and event planning abilities Familiarity with CRM systems and reservation platforms (e.g., Petpooja, Zomato Book, or SevenRooms) High emotional intelligence and a calm, solution-focused demeanor under pressure

What We Offer

A vibrant, fast-paced work culture in one of Mumbai's most iconic neighborhoods Opportunities to network with top clientele, celebrities, influencers, and artists Competitive pay, performance bonuses, and growth opportunities Meals on duty, staff discounts, and more perks
Job Types: Full-time, Permanent

Pay: ?50,000.00 - ?70,000.00 per month

Work Location: In person