Job Description

About the Role:

We're looking for a proactive and people-oriented Community or Center Manager to lead the operations of our co-working space. This role combines team management, customer experience, and community engagement. You'll oversee the facility, drive sales, manage on-ground teams, and build a vibrant, connected member community.

Key Responsibilities:

Team Management

: Lead and manage on-site teams including the facility manager, sales executive, housekeeping, and support staff.

Operations Oversight

: Ensure smooth day-to-day operations of the center including space maintenance, security, supplies, and vendor coordination.

Sales & Revenue

: Support the sales team to convert leads, upsell services, and meet occupancy targets.

Community Engagement

: Foster a sense of community by organizing events, engaging members, and being the go-to point for tenant needs.

Customer Experience

: Maintain high satisfaction levels through prompt issue resolution, friendly service, and consistent member interaction.

Reporting & Compliance

: Keep track of center performance, handle billing/invoicing coordination, and ensure adherence to company policies.

Space Utilization

: Monitor and improve workspace usage efficiency and aesthetics to reflect a modern, welcoming environment.

Requirements:

3-5 years of experience in operations, hospitality, or co-working space management.

Prior experience in managing teams and multiple functions under one roof.

Strong people skills with a passion for customer service and community building.

Sales-oriented mindset with the ability to support conversions and retention.

Ability to multitask, stay organized, and adapt in a fast-paced environment.

Excellent communication skills - written and verbal.

Comfortable using CRM systems, productivity tools, and basic reporting software.

Job Types: Full-time, Permanent

Pay: ?40,000.00 - ?50,000.00 per month

Schedule:

Day shift
Work Location: In person