Job Description

Positions Overview :

This role is centered on people, fostering strong relationships, and delivering exceptional experiences. The Community Manager (CM) will oversee the operations of a 15,000-50,000 sq. ft. office space, managing an annual revenue exceeding 40 million INR. The ideal candidate should have strong business acumen, be an effective team player, and a passionate trainer. They should also have hands-on experience in building and growing a community, while managing the P&L as a Profit Centre Head to drive operational success.

Key Responsibilities:

Profit Center Management

Sales Target Achievement

: Meet or exceed additional sales targets by driving new business and upselling to existing clients.

MIS Reporting

: Ensure accurate and timely submission of all required MIS reports, providing data-driven insights.

Budgeting

: Assist in budgeting and financial forecasting, ensuring alignment with organizational goals.

Expense Control

: Manage center expenses to stay within budget while optimizing operational costs.

Collections & Renewals

: Achieve timely collections from clients and maximize renewals at or above the budgeted seat price.

Vendor Management

: Ensure smooth vendor management for services and supplies, maintaining cost control and timely delivery.

Retail Management

: Oversee retail operations, contributing to profitability through effective sales and inventory management.

Cost Optimization

: Continuously identify opportunities to optimize costs across operations without compromising quality.

Community Building & Engagement

Collaborative Environment

: Foster a collaborative and engaging environment for members through regular events, networking opportunities, and hyperlocal partnerships.

Client Relationship

: Act as a trusted advisor to clients, understanding their needs and providing tailored solutions.

Business-Specific Events

: Organize and execute business-specific events within the stipulated time frame to enhance community engagement.

Client Satisfaction & Service Delivery

Client Retention

: Drive client retention at the budgeted seat price by ensuring exceptional service delivery and timely renewals.

CSAT Score

: Maintain and exceed target Client Satisfaction (CSAT) scores through proactive engagement and issue resolution.

Brand Ambassadorship

: Ensure every client becomes a brand ambassador for Awfis by creating a positive and enriching member experience.

Business Growth

: Foster repeat and increased business opportunities from both internal and external clients.

Training & People Development

Second Line Development

: Identify, mentor, and develop a second line of command within the team to ensure leadership continuity.

Team Development

: Participate in team training, development, and refresher sessions, contributing to the growth and knowledge-sharing culture.

Vendor Management

Purchase-to-Pay Process

: Ensure full compliance with the Purchase-to-Pay process for seamless procurement and vendor management.

Compliant Processes

: Guarantee a 100% compliant vendor management process, ensuring operational efficiency and risk mitigation.

Facilities Management

Centre Upkeep

: Ensure the center's upkeep, maintaining high standards of cleanliness, order, and readiness.

Maintenance Schedules

: Implement maintenance schedules, DLP/AMC, and asset management practices to enhance productivity and control costs.

Preventive Maintenance

: Diligently follow the Preventive Maintenance Calendar to avoid disruptions and ensure longevity of assets.

Compliance & ESG

: Ensure adherence to all compliance protocols, and proactively integrate Environmental-Socio-Governance (ESG) practices into center operations.

CSR & Brand Initiatives

CSR Leadership

: Lead CSR initiatives for the center, ensuring alignment with the company's values and making a positive impact on the surrounding community.

Brand Initiatives

: Actively participate in and execute all company-driven brand initiatives to enhance visibility and reputation.

Company-Driven Ideas & Initiatives

Ownership

: Take ownership of tasks and responsibilities, demonstrating the ability to work in a fast-paced environment and meet deadlines.

Dynamic Priorities

: Show efficiency in handling dynamic priorities and making quick decisions to achieve set goals.

Networking & Community Engagement

External Engagement

: Actively engage with the larger city community by attending events and networking with local startups, organizations, and potential clients to expand opportunities.

Team Collaboration

Cross-Departmental Collaboration

: Coordinate and collaborate with teammates across the Awfis network to share best practices and brainstorm innovative ideas.

Sales Collaboration

: Work closely with the Sales team and other stakeholders to successfully execute proposed agreements and drive business outcomes.

Project Supervision & Planning

Project Supervision

: Supervise centers in the project stage to ensure on-time delivery, adherence to approved specifications, and snag-free handover.

Operational Efficiency

: Participate in the project planning phase to ensure the most operationally and cost-efficient setup for Awfis centers

We are looking for candidates who possess:

Exemplary customer service skills

with a proven track record An

extroverted personality

with strong interpersonal skills A solid understanding of and interest in

current affairs

Inherent team-player mindset

with the ability to collaborate effectively A

passion for people training and development

, motivating teams

Ambition and drive

for continuous skill and knowledge improvement

Enthusiasm

and active participation in company initiatives The ability to

confidently address large audience groups

Strong leadership qualities

with expertise in

relationship management, operations, and cost & revenue management

A desire to grow, with a

two-year focus

on taking on additional responsibilities

Excellent written and verbal communication skills

* A strong belief in

process execution

and adherence to SOPs