Job Description

We are one of Mumbai's most vibrant and celebrated hospitality destinations, blending exceptional food, atmosphere, and service with a strong sense of community. We're seeking a

dynamic Community Manager

to be the voice, face, and heart of our brand -- someone who builds authentic relationships, creates engaging experiences, and drives both in-person and digital engagement.

Key Responsibilities:

Build, nurture, and grow a loyal community of guests, influencers, and brand advocates. Manage social media presence -- engage with followers, respond to queries, and maintain the brand tone. Plan and execute community-driven events, collaborations, and experiences. Partner with PR, marketing, and operations teams to amplify campaigns and promotions. Monitor trends and feedback to improve brand experience and guest engagement. Handle guest relations on-site, ensuring a welcoming and personalized experience. Create reports on engagement metrics and suggest strategies for community growth. Represent the brand at events, pop-ups, and local collaborations.

Qualifications & Requirements:

Bachelor's degree in Marketing, Communications, Hospitality, or a related field. 2-5 years of experience in community management, marketing, or guest relations (hospitality experience preferred). Excellent communication, interpersonal, and organizational skills. Strong social media understanding (Instagram, Threads, LinkedIn, etc.). Creative mindset with a people-first, storytelling approach. Ability to multitask and thrive in fast-paced, guest-facing environments.
Job Types: Full-time, Permanent

Pay: Up to ₹65,000.00 per month

Work Location: In person