Job Description

JLL supports the Whole You, personally and professionally.



Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.



Responsibilities of Community Manager

Dedicated Experience Delivery Role to interact with Client and Senior Leadership & drive Engagement and deliver Integrated Experience. Perform regular audits and assessments of the workplace including floors/Pantry /Reception. Manage a team of Front Office Executive along with Experience Ambassador and assign them duties related to Reception Management floor management and Employee Engagement. Manage Assign and Audit Front House team on VMS related activates and reconciliation daily. Maintain and share Site wise Client Visit tracker (Silver /Gold/Platinum) Creating and Scheduling & Manage 52 CRM calendar site wise and ensure monthly connects are conducted as planned. Ensure closure of all snag are done in Turnaround time. Conduct SM & MD and Platinum connects, Be in Touch with the issue of the moment. Serve as the primary point of contact with employees, Senior Leadership. Monitor Reception and common guest areas are well maintained. Warm welcoming greeting providing high touch experience for your guests and employee Develop and recommend initiatives that drive positive workplace feedback and employee engagement Community Manager will be required to track all complaints and escalations and report performance monthly. Analyze both Positive and negative feedback collected by Experience Ambassador and recommend follow up where improvement can be made. Create profile of Senior Leadership and track their preference.

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!



Personalized benefits that support personal well-being and growth:



JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.



About JLL -



We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.



Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.



Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.