Job Description

Job Overview:

The Community Manager plays a pivotal role in ensuring the seamless operation of the co-working center, focusing on client satisfaction, lead generation, and overall community engagement. This position requires a dynamic individual with excellent communication skills, organizational abilities, and a passion for creating a vibrant and collaborative workspace.

Roles and Responsibilities:

? Oversee day-to-day operations of the co-working space.
? Collaborate with housekeeping and administration teams to maintain a clean and efficient workspace.
? Ensure that all facilities and amenities are well-maintained and operational.
? Foster a positive and inclusive community culture within the co-working space.
? Address client queries, concerns, and requests promptly to ensure high client satisfaction.
? Implement strategies to enhance the overall client experience and sense of community.
? Proactively identify and pursue potential leads to maximize occupancy rates.
? Conduct tours for prospective clients, showcasing the benefits and features of the co-working space.
? Collaborate with the marketing team to develop strategies for attracting new clients.
? Monitor and manage monthly rent collection from clients.
? Work closely with the finance department to address any billing discrepancies or payment issues.
? Implement strategies to reduce arrears and ensure timely payments.
? Develop and implement initiatives to retain existing clients and minimize turnover.
? Conduct regular check-ins with clients to understand their evolving needs and concerns.
? Proactively address any potential issues to prevent client dissatisfaction.
? Implement measures to track and improve the Net Promoter Score.
? Gather feedback from clients and use it to enhance services and amenities.
? Develop and execute strategies to increase positive word-of-mouth referrals.
? Organize and coordinate events, workshops, and networking opportunities to foster community engagement.
? Facilitate communication and collaboration among co-workers, creating a sense of belonging.
? Act as a liaison between clients and management, ensuring effective communication.
? Prepare regular reports on key performance indicators, occupancy rates, and client satisfaction.
? Provide insights and recommendations to management based on data analysis.

Qualifications:

? Bachelor's degree in Business Administration, Hospitality, or a related field.
? Previous experience in community management, customer service, or hospitality is preferred.
? Excellent communication, interpersonal, and problem-solving skills.
? Ability to multitask and prioritize in a fast-paced environment.

Additional Information:

This position is based out of Surat location. If you are passionate about creating a vibrant and collaborative workspace, fostering a positive community culture, and contributing to the success of a growing co-working space provider, we encourage you to apply for this exciting opportunity

Job Types: Full-time, Permanent

Pay: ₹30,000.00 - ₹40,000.00 per month

Benefits:

Health insurance Provident Fund
Work Location: In person