We are seeking a proactive and people-oriented Community Management Associate to oversee both online and on-campus communities. The role involves engaging with members, coordinating events, resolving conflicts and concerns, and building strong community relationships.
Key Responsibilities:
Interact with community members across platforms and batches to drive engagement.
Respond to queries and feedback promptly and professionally.
Handle community conflicts tactfully while maintaining a positive and inclusive environment.
Plan and support online/offline events like meetups, webinars, and contests.
Coordinate with internal teams to align communication and activities.
Track community feedback and suggest improvements.
Share reports on engagement and community sentiment.
Requirements
Any graduate degree.
0-1 years of experience in community management, events, or customer-facing roles.
Strong communication and interpersonal skills.
Comfortable with social media tools; basic design/video tools are a plus.
* Organized, empathetic, and enthusiastic team player.
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