Job Description

Confidence can sometimes hold us back from applying for a job. Here's a secret: there's no such thing as a "perfect" candidate. Poshmark is looking for exceptional people who want to make a positive impact through their work and help create an organization where everyone can thrive. So whatever background you bring with you, please apply if this role would make you excited to come to work every day.
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Poshmark is the largest community marketplace for fashion where anyone can buy, sell and share their personal style. With millions of shoppers and seller stylists, Poshmark brings together a vibrant community every day to express themselves and share their love of fashion.
As a Community Associate, you are responsible for providing front-line customer support to our growing Community. You will triage and respond to high volumes of time-sensitive customer inquiries-related to orders, their account, and provide detailed product education. Our goal is to maintain a high level of customer satisfaction while assisting with a seamless user experience.
The ideal Community Associate...understands empathy is the key to helping others exercises strong problem-solving skills showcases endless patience and contagious positive energy

Responsibilities:Engage with Poshmark users regarding dispute cases via email support Investigate all aspects of an order and find resolutions for dispute cases filed by buyers Respond to users in a timely, friendly, and professional manner Execute decisions to fairly resolve disputes following Poshmark's return policies Communicate with Poshmark users in a friendly, helpful, and patient manner via email Gather feedback and suggestions from the Community Strive to exceed volume and CSAT/QA goals May be required to work on holidays and overtime as needed This role will be for 5 working days/week, 9 hrs/day between 8am to 8pm

6-Month Accomplishments:Independently handle trained cases with efficiency and accuracy Provide resolutions based on guidelines and policies Meet daily case goals on a consistent basis

12+ Month Accomplishments:Navigate assigned Tier cases with ease Absorbed tier knowledge without depending on resources Meeting and or exceeding all performance metrics

Requirements:Bachelor's degree or equivalent experience; new college graduates are encouraged to apply Enthusiastic about community, customer service, and spreading love and kindness Endless patience and a positive attitude with the ability to turn a negative into a positive Competitive by nature; thrives off the success of a team Believes that helping users is crucial to the growth and success of the company Strong computer and typing skills Exceptional written communication skills with keen attention to detail

Poshmark is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.