Job Description

Job Summary

We are looking for a

highly responsive, brand-savvy, and people-focused Community Manager

to manage and grow online communities for multiple client brands. The role requires engaging with audiences across social platforms, protecting brand reputation, and converting conversations into meaningful engagement and leads. You will work closely with

social media, performance marketing, content, and design teams

to ensure consistent brand communication and community growth.

Key ResponsibilitiesCommunity Engagement & Moderation

Manage daily interactions (comments, DMs, mentions, reviews) across platforms such as

Instagram, Facebook, LinkedIn, X, and YouTube

. Respond promptly to customer queries, feedback, and complaints while maintaining each brand's tone and voice. Moderate comments, remove spam, and handle negative feedback professionally. Escalate sensitive or high-risk issues to internal teams when required.

Client & Brand Communication

Act as the

voice of the brand

for multiple client accounts. Ensure brand guidelines, tone, and messaging are followed consistently. Coordinate with account managers and clients for approvals, FAQs, and crisis handling.

Campaign Support & Growth

Support organic and paid campaigns by boosting engagement through replies, stories, polls, and interactive content. Encourage and manage

user-generated content (UGC)

and influencer interactions. Identify opportunities to convert engagement into leads or conversions.

Monitoring, Reporting & Insights

Monitor brand mentions, hashtags, competitor activity, and industry trends. Track community KPIs such as response time, engagement rate, sentiment, and audience growth. Share weekly/monthly insights and actionable feedback with internal teams and clients.

Required Skills & Qualifications

Proven experience as a

Community Manager, Social Media Executive, or Digital Marketing Executive

(agency experience preferred). Excellent written communication skills with the ability to adapt tone for different brands. Strong understanding of social media platforms, trends, memes, and audience behavior. Ability to manage multiple accounts and priorities in a fast-paced agency environment. Familiarity with tools like

Meta Business Suite, Hootsuite, Sprout Social, or similar

. Basic knowledge of digital marketing, paid ads, and lead generation is a plus. Graduate in Marketing, Communications, or a related field preferred.

Key Attributes

Empathetic, patient, and solution-oriented. Highly organized and detail-focused. Quick learner with strong crisis-management skills. Passionate about social media and digital culture.
Job Type: Full-time

Pay: ?20,000.00 - ?30,000.00 per month

Work Location: In person