Job Description

:
Job ID: 198628
Required Travel :Minimal
Managerial - No
Location: :India- Pune (Amdocs Site)
In one sentence
As an Internal Communications Professional, you will play a pivotal role in shaping the employee experience through strategic, impactful, and engaging communications. You will partner closely with HR and corporate stakeholders to establish and execute comprehensive communication and visibility plans for their programs, while delivering compelling content and messages to our global employee audience.
Youll work cross-functionally, manage complex communication plans and campaigns, integrate Generative AI tools into your workflow, and drive seamless communication experiences across the organization.
All you need is...
Requirements :
Strong Communication Skills

• Exceptional written and verbal communication skills in English.
• Ability to craft clear, concise, and impactful messages.
• Experience using communication formats such as video, newsletters, social media posts, intranet articles, and leadership communications.

Project Leadership Skills

• Proven ability to work independently and drive projects from concept to execution.
• Strong organizational skills to juggle multiple tasks, stakeholders, and deadlines simultaneously.
• High attention to detail, ensuring quality and accuracy at every step.

Proficiency in GenAI Tools

• Practical experience (or strong eagerness to develop expertise) using Generative AI platforms to improve communication output.
• Ability to assess when and how to leverage GenAI to speed up content creation without compromising quality.
• Openness to learning new AI tools and exploring their application in corporate communications.

Collaborative Team Player

• Ability to build relationships and work effectively across diverse cultures and matrix structures.
• Positive attitude, strong interpersonal skills, and a team-oriented mindset.

Creativity & Innovation

• Bring fresh, creative ideas for communication practices, storytelling formats, and employee engagement.
• Ability to transform traditional communications into exciting, modern experiences.

Efficiency & Continuous Improvement

• Analytical mindset with the ability to interpret communication metrics and feedback.
• Drive continuous improvement through learnings and innovation.
• Actively look for ways to streamline processes and enhance communications.

Resilience

• Ability to thrive under pressure, adapt to change, and embrace constructive feedback as a path to growth.

What will your job look like?
Internal Communications Campaign Management

• Develop and execute communication strategies targeting a global audience across multiple channels.
• Serve as a trusted communications advisor to internal stakeholders, understanding their goals and translating them into effective communication plans.
• Collaborate with external vendors (designers, video producers, advertising agencies) to deliver high-quality communication assets.
• Ensure seamless execution of communication campaigns to enhance the overall employee experience.
• Apply data-driven insights to continuously improve campaign effectiveness.

Content Creation & Writing

• Craft clear, compelling, and engaging messages tailored to different stakeholders, channels, and audiences.
• Maintain the right tone, style, and level of detail based on the business context.
• Conceptualize and script content for videos, newsletters, leadership messages, and event communications.
• Integrate the use of Generative AI (such as ChatGPT) to draft, brainstorm, refine, and elevate communication deliverables with speed and quality.

Weekly Newsletter The Monday Mail Editing

• Own and manage the weekly global newsletter, The Monday Mail:

o Edit and refine submissions to ensure clarity, consistency, brand voice, and engagement.
o Curate content by collaborating with global stakeholders and identifying key company updates and stories.
o Use analytics tools to track performance, derive insights, and optimize future editions.
o Employ GenAI capabilities to assist with content repurposing, headline generation, summary writing, and tone adjustments as needed.
Communication Tools & Technologies

• Lead the use of communication platforms (Outlook, Poppulo, SharePoint, etc.).
• Integrate GenAI tools into daily practices to enhance efficiency:

o Content brainstorming and ideation
o Drafting and polishing communications
o Summarizing lengthy materials
o Language adjustments for different audiences
o Data-based newsletter personalization and segmentation idea
Why you will love this job:

• Ability to build valuable customer relationships while gaining team building abilities across all boundaries.
• You will have the opportunity to work in a growing organization, with ever growing opportunities for personal growth and one of the highest scores of employee engagement in Amdocs.
• Opportunity to demonstrate your project management skills and industry insights.
• Showcase your consulting acuity to relevant partners including input and assistance with planning; for example, advising on PR plans, social media initiatives, etc.
• We offer a wide range of stellar benefits including health, dental, vision, and life insurance as well as paid time off, sick time, and parental leave!

Who are we?
Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our employees around the globe are here to accelerate service providers migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $5.00 billion in fiscal 2024. For more information, visit