Job Description

Our mission is to break down the barriers of today to release the potential of tomorrow. Join us today and release yours. There are two things that we want to share with anyone considering joining us. Firstly, we’ve got big ambitions for our colleagues and the future of the organisation. These include our vision that inclusion and accessibility drive every conversation we have and every decision we make. We want our workforce to fully represent the communities and customers we serve, because a diverse business is a better business. We value every colleague, their diversity and the contribution that they make. When we say you’re welcome at BT, we really mean it. Secondly, the one thing the pandemic has taught us is that a lot of current and future colleagues, where and when possible, want to embrace hybrid working. Therefore, we are introducing smart working at BT. Smart working means having the flexibility to choose, as a team, how and where you work depending on your team’s deliverables and needs; when you are at your shared core location to connect with others and when not. It may not be for every role, and, as part of the recruitment process, you’ll have the chance to discuss smart working and how it might work for the job you are applying for.



About this role

• Working as part of a multi-disciplinary transformation team as the communications expert, providing guidance, advice and delivering

• Producing and delivering the change comms strategy for various programmes (e.g., human-centred design, agile) that underpin the transformation

• Influencing stakeholders, ensuring their buy in and alignment with communication priorities

• Aligning with wider change management / adoption strategy, ensuring a joined up experience for end user

• Producing content for internal BT audiences via various channels including news stories, blog posts, enews, presentations, video, social media, emails, briefing packs etc

• Managing transformation programme events including strategy, logistics and delivery

• Contributing to the overarching Corporate Units Digital transformation communications strategy, particularly contributing to case for change, success stories and channel management

• Managing communication channels (e.g., weekly enewsletter, town hall events)

• Aligning communications to organisational strategy, using the appropriate BT style guidance, brand and tone of voice

You'll have the following responsibilities

• Employ strong writing, editing and content creation skills to design and deliver compelling next gen communications and engagement activities to diverse internal audiences across multiple, dynamic channels

• Create an impactful narrative with an end-user lens to build the case for change, share our organisational vision and shape experiences for colleagues

• Storytelling with data: drawing on data and insights, using analytical techniques where appropriate, and distilling technical information to communicate simply to business audiences

• Problem solving working collaboratively to find creative solutions to problems, handling abstract concepts, ambiguity and complexity with skill and helping others to handle them too.

• Engagement: Ability to persuade and influence diverse groups of senior stakeholders both internal and external, with sophisticated skills to gain cooperation in complex scenario, navigates conflict and ambiguous situations

• User focus - Understands users and can identify who they are and what their needs are based on evidence e.g., persona centric communications. Able to translate user stories and propose relevant communication & change initiatives

You'll have the following skills & experience

• More than two years transformation communications experience, relevant degree preferred

• Proven experience creating and delivering change communications strategy

• Proven experience working with change managers, aligning change and communications strategy (ADKAR experience preferred)

• Proven experience using traditional (enews, events) and modern communication channels (e.g., video, social media, design) and can guide leaders as to what channel is most appropriate

• Comfortable with working in a busy, project environment with evolving priorities and competing stakeholders

• Worked in an agile environment, comfortable with uncertainty while creating certainty for others

About BT BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.
We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.
So, if you're interested in the power of potential, why not join us today and release yours? You can read more here about what it's like to work at BT How to Apply It's easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don't worry if you need to make changes - you'll have the opportunity to review and edit your work on the final page. We look forward to receiving your application!






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