Job Description

Role : Communication Trainer

Designation : Communication Trainer

CTC : 6.5 LPA

Notice : Immediate Joiner ( Opening 12 )

Shifts- Us Shifts ( 24 X 7 Rotational Shifts )

Location : Bangalore



Role and Key responsibilities:



Support the Front Line Recruitment Teams to assess the quality of new hires , using the CAT Tool



Maintain Data and MIS as per the training BPMS and other requirements



Support intra & inter function collaboration



Proactively implement best practices and add value across locations



Attend the TTT for client requirements



Interface with customers as per requirement



Consistent alignment with operations by auditing calls and E-mails, understanding needs, conducting

refresher training in Hindi and English - as per requirement



Conduct Need analysis and share feedback with the stakeholders



Provide Feedback to the New Hires on Soft Skills and basic grammar



Participate in calibration of Trainers, QAs and Voice Coaches within the team and with the TTBU training

team



Analyze and report findings for Process Training batches



Meet the training requirements of the BU basis TNA



Design & develop training processes (need identification to feedback and follow through) in consultation

with the training teams



Track and report improvement



Key skills and knowledge:

Excellent communication skills (English & Hindi).



Data Handling , data interpretation and Data Management.



Good people management and Interpersonal Skills.



Good knowledge of computers and MS Office (Excel, Power point).



Good facilitation and presentation skills



Analytical / Quantitative skills



Planning and Decision making



Ability to prioritize



Ability to meet deadlines



Multi-tasking

Strong organizational skills and Presentation skills



Ability to work under pressure



Ability to drive initiatives to closure



Ability to deal with all levels of employees with different accents and dialects