Job Description

Role: Communication Trainer



Designation: Communication Trainer



Location: Gurgaon



Years of experience: 0 to 1+ years



Concentrix is a technology-enabled global business services company

specializing in customer engagement and improving business performance.

We partner with ambitious, progressive executives around the world to

future-proof their business and stay ahead of the competition and

customer expectations.



Role and Key Responsibilities:



Support Front Line Recruitment Teams to assess the quality of new

hires



Consistent alignment with operations by auditing calls, e-mails and

chats.



- Understanding needs, conducting refresher training in English - as

per requirement



Demonstrating innovation in training by incorporating the floor

requirement into the curriculum.



Maintaining Data and MIS as per the training BPMS / requirement



Supports intra & inter function collaboration



Proactively implement best practices and add value across locations



Attend the mandatory TTT program



Interfaces with customers as per requirement



Conducts Need Analysis and shares feedback with the stakeholders



Meeting the monthly Conversion & Effectiveness targets



Providing Feedback to the New Hires on Soft Skills and basic grammar



Mentoring the New Trainers



Participate in calibration of Trainers, QAs and Voice Coaches within

the team and with the TTBU training team



Analyze and report findings for Process Training batches



Conduct refreshers basis TNA, publish and execute for 100% closure

every month



Meet the training requirements of the BU basis TNA



Design & develop training processes (need identification to feedback

and follow through) in consultation with the training teams



Track and report improvements



Key Skills and knowledge: :



CAT Score of 6.5 or above



Excellent communication skills (English & Hindi).



Excellent facilitation and presentation skills



Data handling / data interpretation and Data Management.



Good people management and Interpersonal Skills.


Good knowledge of computers and MS Office (Excel, Power point).



Strong organizational and presentation skills



Educational Qualification - Graduation / Diploma (15 years of formal

education) in any discipline.