Job Description

Position Overview
The Communications Specialist will play a vital role in supporting a 24/7 team, with a strong emphasis on creating and managing community posts and communications for a global audience. This position requires excellent English language skills, flexibility to work across shifts for continuous coverage, and the ability to engage with complex, high-level stakeholders. The ideal candidate is highly organized, proactive, and experienced in developing, standardizing, and maintaining communications and documentation in a dynamic environment.
Note: This role is part of a 24/7 coverage team. Flexible shift work and the ability to adjust working hours as needed are required.
Key Responsibilities

• Community Engagement: Create, manage, and monitor community posts to foster engagement, share updates, and communicate key information to global audiences.
• Strategic Communications: Develop and execute communication strategies for internal and external stakeholders, including executive/leadership communications, crisis communications, and general awareness campaigns.
• Content Creation: Write and maintain concise, accurate communications, including knowledge base articles, Wiki content, processes, best practices, and presentations.
• Internal Content Management: Create and manage internal site content, ensuring organizational accuracy, consistency, and brand alignment.
• Document Control: Maintain a robust library for document control, team collaboration, and external socialization for the communications team.
• Training Resource Development: Provide key business partners with information and recommendations to support the development and implementation of training resources and plans.
• Process Simplification: Translate complex processes and procedures into clear, understandable language, workflows, and step-by-step instructions.
• End-to-End Communications: Participate in all phases of communications development, from project planning through release, including writing, editing, and publishing.
• Cross-Project Coordination: Identify intersection points across multiple projects and teams to maximize efforts and consolidate communications, reducing noise and improving clarity.
• Operational Efficiency: Seek and communicate opportunities for process improvement while documenting content, collaborating with subject matter experts (SMEs) and managers.
• Collaboration: Work collaboratively with various teams and disciplines to develop communications that meet their intended purpose, within schedule and budget limitations.
• Audience Adaptation: Tailor content to fit the needs of different audiences, applying critical thinking to ensure communications meet standards and are contextually appropriate.
• Industry Awareness: Maintain working knowledge of industry-standard platforms and best practices.

Qualifications

• Education: Bachelor's degree required.
• Experience: 5-7 years of experience in communications, content creation, or related roles, with a proven track record of managing community posts and presenting policies and procedures on a global scale.
• Project Management: Demonstrated project management skills with a proven ability to drive results.
• Stakeholder Engagement: Ability to analyze stakeholder needs, resolve conflicts, and communicate decisions in a timely and effective manner.
• Global Program Support: Experience managing requests and concerns from regional and local partners to ensure the success of global programs.
• Leadership: Demonstrated leadership skills, including experience working in a cross-functional or cross-pyramid capacity.
• Communication: Excellent English communication skills--written, verbal, and presentation--with the ability to engage with complex, high-level stakeholders.
• Analytical Skills: Strong analytical and critical thinking abilities.
• Motivation: Highly motivated, positive attitude, and able to work independently as well as collaboratively in a team environment.
• Technical Proficiency: Proficient with Microsoft Excel, Outlook, Word, and PowerPoint.
• Flexibility: Willingness and ability to work flexible hours, including nights, weekends, and holidays, to support 24/7 operations.

This role is ideal for a communications professional who thrives in a dynamic, global environment and is passionate about driving engagement, clarity, and operational excellence through community posts and strategic communications.

Skills Required