It takes the brightest minds to be a technology leader. It takes imagination to create green energy for the generations to come. At Siemens Gamesa we make real what matters, join our global team. Ensures implementation of and adherence to strategies, policies, processes and methods for service operations activities (technically and/or commercially), for assigned organizational unit.. Implements defined superior policies and guidelines, and defines and ensures implementation of function specific processes, procedures, methods and/or tools. . Ensures the delivery of services on an operational level with respect to process adherence, service quality, and profitability. . Implements workforce development measures. . Acts a primary escalation contact to customers and resolves issues with external and internal stakeholders. . Supervises/conducts the negotiation of and adherence to Service Level Agreements. . Supports in developing service leads. . Ensures obeying regional laws and regulations. . Manages organization unit(s) assigned, and leads and/or coordinates dedicated management and staff. Educational Qualification: B.E / B. Tech / Diploma (Electrical / Electronics / Telecommunication) Overall work experience: 7 to 10 years
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