Review and vet purchase/sales contracts, ensuring alignment with organizational objectives and risk management strategies
Co-ordinate with finance team to ensure LC or any other financial instrument as per contract terms is issued on time.
Provide legal team with all relevant contract information, terms, and documentation to support legal analysis and compliance and collaborate to address contract-related legal matters.
Implement MIS with a well-organized contract repository for efficient contract tracking and management
Advise the concerned team for currency / index hedging (if required) to mitigate risks associated with trade contracts
Amend contracts as necessary to accommodate changes in business conditions, regulations, or customer requirements basis necessary approvals
Collections and Payments
Oversee the collection of cargo value from credit customers in adherence to contractual terms
Manage the collection of quality-related premium and penalty payments
Commercial Operations and third party coordination
Oversee and ensure prompt delivery of invoices and debit notes to customers
Address customer grievances, inquiries, escalations and requests prioritizing customer satisfaction
Track process customer refunds in adherence to contractual agreements
Facilitate the timely signing of contracts, collection of payments, and sharing of relevant documents for shipment
Oversee vessel discharge and customs clearance for smooth operations
Collaborate with third parties for contract signing, payment collection, laytime settlement, and contract closures
Oversee third-party transportation-related billing and refunds, maintaining accuracy and compliance
Digitisation and Automation
Support comprehensive digitization strategies to optimise operational efficiency
Innovate and implement automation solutions to support overall organisational goals / strategy