Job Description

Site Name:

India - Maharashtra - Worli Mumbai

Posted Date:

Jan 19 2026

Job Title:

Commercial Operations Manager

Department:

Marketing

Qualification:

MBA

Role Purpose:

To support brand teams through efficient content execution, agency coordination, compliance processes, digital initiatives, and operational excellence across channels, ensuring timely delivery and high-quality execution for key brands.

Key Responsibilities:

Content & Agency Management

Upload content files and

create, tag, and link component assets

within Content Lab as per defined workflows. Upload and link

scientific references, supporting documents, and prior approvals

to relevant jobs. Coordinate with Medical, Legal, and Commercial teams to track reviews, follow up on approvals, and ensure timely closures. Ensure continuous onboarding and training of agency partners on: + Compliance processes
+ Market research requirements
+ Content development SOPs
+ Ensuring basics documentation to start work (agreement, SOW, PO etc)

Brand & Campaign Execution

Coordinate with field teams and FEMM to ensure smooth execution of monthly brand campaigns, including POB drives. Manage webinar creation, registrations, tracking, and operational coordination for HCP engagements, including pharmacy and nurse programs. Enable field execution during cycle meetings, national conferences, and brand forums by managing logistics and operational requirements. Coordinate with

sales and field teams

on execution logistics, material availability, and timelines.

Digital & HCP Engagement Monitoring

Monitor

out-clinic activities

and provide regular status updates to internal stakeholders. Oversee

HCO participation

, liaising with event organizers and internal teams to ensure compliance and smooth execution. Manage national HCO events end to end (partnering with HCO, getting required documentation and approvals in place, coordinating with agency for any support in stalls/activities)

Compliance, Risk & Process Management

Manage

PR and PO processes

, including tracking, follow-ups, and closure. Drive

TPRM (Third Party Risk Management)

processes and ensure timely documentation, validation, and approvals. Coordinate closure of

agreements with vendors

Channel & Partner Management

Manage

operations

, including: + Booking appointments
+ Sharing appointment details with CFA
Support

channel onboarding

, including documentation, validation, and compliance checks.

End to end management of stock stamping and requisite coordination for respiratory team

Stakeholder Management

Work closely with: Brand Managers Sales & Field Teams Commercial, Legal, and Medical teams External agencies, vendors, and organizers Ensure alignment across stakeholders for timely and compliant execution.

Key Skills & Competencies

Strong project and stakeholder management skills Understanding of pharma

compliance, PR/PO processes

Experience working with

agencies and digital platforms

High attention to detail and strong follow-up discipline Ability to manage multiple brands and parallel priorities

Experience & Background

Experience in

pharmaceutical marketing operations, commercial excellence, or brand support roles

Why GSK?

Uniting science, technology and talent to get ahead of disease together.

GSK is a global biopharma company with a purpose to unite science, technology and talent to get ahead of disease together. We aim to positively impact the health of 2.5 billion people by the end of the decade, as a successful, growing company where people can thrive. We get ahead of disease by preventing and treating it with innovation in specialty medicines and vaccines. We focus on four therapeutic areas: respiratory, immunology and inflammation; oncology; HIV; and infectious diseases - to impact health at scale.


People and patients around the world count on the medicines and vaccines we make, so we're committed to creating an environment where our people can thrive and focus on what matters most. Our culture of being ambitious for patients, accountable for impact and doing the right thing is the foundation for how, together, we deliver for patients, shareholders and our people.

Inclusion at GSK:

As an employer committed to Inclusion, we encourage you to reach out if you need any adjustments during the recruitment process.


Please contact our Recruitment Team at IN.recruitment-adjustments@gsk.com to discuss your needs.

Important notice to Employment businesses/ Agencies

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