Job Description

Chennai (ex Madras)


Commercial Banking & Operations Delivery | 15+ years | Chennai



Capgemini is seeking a 'Director' level executive to drive CG' s Commercial Banking delivery agenda in India as the Delivery Leader. This person will have a 'Builder + Execute' mindset, who is not only a strong leader who can articulate a vision but one who can also drive seamless first-time right execution of that vision in a very concrete manner that results in tangible business outcomes (Op Excellence, bookings, revenue, market recognition).

The role demands a high level of autonomy; a strong appetite to drive operational change and overcome organizational complexity; and a high level of drive to build and run a business to a potential multimillion scale operating business.


Primary Skills
Additional Responsibilities Includes:

Extensive experience of working for financial institutions /Banks Knowledge of financial products Including Funding Markets, Commercial Loan Portfolios, Loan Administration, Payments, Covenant Administration, KYC and Fraud Operations and operational support functions Including Account reconciliations and Accounts Management Demonstrated experience leading people Act as a point of escalation. Maintains and applies a broad level of expertise across the functions and services delivered across Client organization To drive people development including communication, idea generation and solution implementation. Actively encourages a culture of escalation, openness and teamwork. To create collaborative relationships with the Client Organization and act as a trusted advisor on operational matters including taking ownership and resolving issues. Responsible for the effective management of the team, Acts as key point of contact in operational matters. Communicate plans and operating solutions designed to enhance services provided to the Client organization, increase functional efficiency and reduce operational risk. Liaise with internal and external Auditors with regards to section processes and controls. Ensures comprehensive procedural documentation is in place and adhered across all key operational processes. Upholds and maintains service level agreements across Functional Areas Responsible for ensuring the ongoing effectiveness of controls in response to changes in business process, market practice or regulations. Recruits, plans and manages the development of direct reports, including succession planning, and other team members Ongoing engagement with Client and evaluation of industry and regulatory changes, thinking strategically to anticipate challenges and taking steps to proactively address. Promote a client centric culture focused on providing a high level of service, including swift escalation and remediation of operational issues that could negatively impact the Client resulting in financial and reputational risk
The role will also include:

Monitoring overall queues and reports to meet established Service Level Agreements including follow-up analysis and reconciliation Ensure standard processes across roles and responsibilities, of the multiple team while meeting / exceeding overall engagement's SLAs/KPIs across quality and throughput Support consistent hiring and performance management practices for a team of ~200+ Analyze and review quality trends and measures, reporting feedback to internal & client leadership Deliver projects on time, on budget, with exceptional quality under tight deadlines & minimal supervision Provide operational updates, raise issues or escalations to senior leadership at CG and clients Act as a subject matter resource on Commercial Banking, and related domains for the team specific to the NA, EU or APAC jurisdictions being supported
Secondary Skills
Our Ideal Candidate


He/She/They will have 15+ years of experience with a strong project track record and demonstrated P&L contribution to sales. A bachelor's degree in commerce is required with MBA (Finance) and is strongly preferred.


Education & Qualifications: University graduate/postgraduate / MBA Min experience if 15+ years in similar roles managing large operations and diverse teams Possesses strong communication skills with the ability to establish and build trust with internal key stakeholders and partners Energetic, flexible, collaborative, proactive leader Strong influencing and negotiating skills Experience of leading and successfully delivering change initiative Strong knowledge of operational Delivery in a Client environment Key Technical & Behavioral Competencies include:

Proficient in Microsoft Word, Excel, Outlook and PowerPoint. Familiarity with platforms & tools used in commercial banking like Loan IQ, Cap IQ, MRA, Pega, Fenergo, Actimize, World Check, Lexis Nexis & RDC Excellent commercial savviness and executive presence Superb leadership and team-building skills with the ability to build consensus and achieve goals through collaboration rather than direct line authority A positive, results-oriented style, evidenced by listening, motivating, delegating, influencing, and monitoring the work being done Strong customer orientation, decision-making, problem-solving, communication, and presentation skills Very good collaboration skills and ability to interact with multi-cultural and multi-functional teams spread across geographies Demonstrates ability and willingness to partner internally and externally to achieve appropriate objectives for clients and for Capgemini
Ref. code
380167-en_GB
Posted on
19 Jan 2026
Experience level
Executives
Contract type
Permanent
Location
Chennai (ex Madras)
Business unit
Business Services
Brand
Capgemini
Professional communities
Business Analysis