JOB TITLE : Tele Resolution Agent
ROLE & RESPONSIBILITIES:
Reporting to the Call Centre Manager / TL, Collection agents act as liaisons between businesses and customers to collect debts and resolve outstanding balances.
Responsibilities :
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Daily productivity against allocation and minimum level of calls defined in CRM.
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Conversion of Callback, Broken PTP, PTP & OTS into payment.
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Contacting debtors to enact and negotiate debt recovery.
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Maintaining/ updating database/MIS/Status of customer interactions on company system
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Responsible for monthly recovery targets.
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Negotiating settlements to receive payment on a certain percentage of the debt.
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Dispute resolution and escalation to team leader.
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Communication to team leader regarding requirements of customer like SOA, FCL, OTS letter, LOD etc.
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Follow up with team leader for completion of customers requirement and communication to customer till closer.
Job Types: Full-time, Permanent, Fresher
Pay: ?15,000.00 - ?20,000.00 per month
Benefits:
Paid sick time
Paid time off
* Provident Fund
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