Job Description

• Codes and clears deductions
• Researches more complex disputes and deductions for validity. Researches root cause of deductions and disputes and recommends/ supports permanent resolution of similar exceptions by type, customer, business unit etc.
• Raises credits for valid queries
• If deduction is invalid, provides proof to support collection efforts
• Reconciles complicated accounts
• Escalates problem accounts
• Identifies frequently occurring deductions and disputes and identifies the root cause of these issues
• Has good knowledge of the process, policies and desk top procedures within their engagement

Primary Skills

• Displays a developing understanding of Capgemini, the way we do business, the technologies involved and operational processes & procedures we recommend based on our assets, like DGEM
• Identify simple ideas that add value to day-to-day operations or tasks and makes improvements to process within own area of remit
• Have excellent command of the functionalities of the technology used for the delivery of services in the specific client context
• Have general knowledge of CG Platforms approach and the Automation Drive Suit and DGEM Tech and can recommend ways to automate core tasks

Secondary Skills

• Be familiar with standard analysis tools/techniques
• Look for and gather key data and conducts a structured analysis
• Be aware of the business context for the analyzed data and can draw insights and makes relevant recommendations with coaching
• Understand that individual performance (efficiency and effectiveness) impacts the performance of the overall engagement
• Understand KPI measures and their basic impact on profitability