Job Description

A collections officer's job is to recover overdue payments by contacting debtors to arrange payment plans, resolve disputes, and monitor accounts. Key responsibilities include initiating contact, negotiating terms, maintaining accurate records, and, if necessary, escalating to legal action. Strong communication, negotiation, and mathematical skills are essential for this role. Responsibilities Contact debtors: Reach out to customers by phone, email, or letter to discuss their overdue accounts and prompt repayment. Negotiate payment plans: Work with debtors to create workable and flexible payment arrangements based on their financial situation. Resolve issues: Address customer questions and complaints regarding their accounts and payments. Maintain records: Keep accurate and detailed records of all communications, payments, and financial statements. Monitor accounts: Review debtor lists and account statuses to identify overdue accounts. Legal proceedings: If necessary, initiate legal action or other formal proceedings to recover debts. Investigate discrepancies: Look into any discrepancies to help resolve outstanding customer accounts. Requirements Education: A high school diploma is often the minimum requirement, but a college degree is preferred for some positions. Skills: Strong communication and negotiation skills are essential. Excellent attention to detail. Good mathematical abilities. Professionalism and trustworthiness. Experience: Previous experience in customer service, sales, or accounts is often beneficial. Other: A valid driver's license may be required for some roles. Tamil candidates only
Job Types: Full-time, Fresher

Pay: ?10,048.85 - ?23,372.33 per month

Benefits:

Food provided
Work Location: In person