Job Description

About the Company: We are seeking an experienced

Collections Manager

to lead and

streamline our collection efforts across various geographies.

Key Responsibilities:


Strategy & Planning:

o Develop and implement collection strategies for unsecured loan portfolios to

maximize recovery and minimize delinquency.

o Analyze delinquency trends and develop proactive action plans.


Portfolio Management:

o Monitor day-to-day collections across early bucket (0-30 DPD), mid-bucket

(31-90 DPD), and hard bucket (90+ DPD) accounts.

o Ensure timely follow-up and resolution on delinquent accounts.


Technology & Reporting:

o Work closely with the tech and data teams to leverage automation, dialers, and

CRM tools.

o Generate and analyze collection reports, MIS, and dashboards for

management.


Compliance & Risk Mitigation:

o Ensure all collections activities are in strict compliance with RBI guidelines

and company policies.

o Handle sensitive and high-risk accounts with confidentiality and

professionalism.

o Address customer grievances and resolve disputes in a timely and ethical

manner.

Qualifications & Experience:


Bachelor's degree (MBA/PGDM in Finance or Operations preferred)


6-10 years of experience in collections in unsecured lending

(personal loans, business loans, working capital loans, etc.)


Strong knowledge of collection tools, techniques, and legal procedures


Experience in managing teams and external collection agencies


Familiarity with NBFC operations and regulatory requirements

Key Skills:


Strong analytical and decision-making skills


Excellent communication and negotiation abilities


Proficiency in MS Excel, MIS tools, and collection CRMs


Ability to handle pressure and meet recovery targets


Knowledge of skip tracing, field collections, and recovery litigation is a plus

Job Type: Full-time

Pay: ₹50,000.00 - ₹70,000.00 per month

Application Question(s):

Do you have own vehicle for travelling

Experience:

unsecured loan collections: 5 years (Preferred)
Willingness to travel:

* 100% (Preferred)