Job Description

- Collection Executive (Domestic Process)

Location:

Kakkanad, Cochin (Immediate Joiners Preferred)

About the Role:

Join Charter's Domestic Collections team as a

Collection Executive

. In this role, you will be responsible for handling inbound and outbound calls, following up on outstanding payments, and assisting customers with debt resolution. We are looking for candidates with strong communication and negotiation skills who can deliver results in a fast-paced environment.

Key Responsibilities:

Handle inbound and outbound collection calls with customers in the domestic market. Follow up on outstanding payments and negotiate repayment plans. Understand customer needs, clarify information, and provide appropriate solutions. Maintain accurate records of calls, conversations, and transactions in the database. Escalate complex issues to senior staff or management as required. Ensure adherence to company policies, compliance requirements, and performance metrics. Participate in team meetings and training sessions to stay updated on company processes.

Qualifications & Requirements:

Freshers

and candidates with

minimum 1 year of experience

in debt collection or customer service (domestic process preferred). Strong verbal communication and active listening skills. Good negotiation and problem-solving ability. Ability to multitask, prioritize, and manage time effectively. Basic computer knowledge; comfortable working in a shift-based environment.

Salary & Benefits:

Salary: Negotiable (based on experience). Cab facility (pick-up and drop) within Cochin city limits. Health insurance after completion of 1-year service.

How to Apply:

Send your updated CV to

careers@chartermerc.com.au

About Charter:

Charter is a leading financial services company based in Kochi, India, providing comprehensive financial solutions to clients across Australia, UK, New Zealand, India, and the US. We are committed to delivering exceptional service to our clients while fostering a supportive and growth-oriented workplace for our employees.

Job Type: Full-time

Pay: ?12,000.00 - ?15,000.00 per month

Benefits:

Health insurance
Ability to commute/relocate:

Kochi - 682037, Kerala: Reliably commute or planning to relocate before starting work (Required)
Work Location: In person