Job Description

:ABOUT THE ROLE AND OUR TEAM:The Client Billing Primary team works daily to resolve past due balances on our vendors. Agents will be responsible for reaching out to vendors to collect payments on overdue invoices. The agent will act as a liaison between vendors and TKWW to manage overdue accounts.RESPONSIBILITIES:

• Contact active vendors to negotiate and arrange payment on delinquent accounts
• Clear, concise, and professional communication via phone and e-mail with delinquent vendors
• Follow guidelines and procedures set forth by TKWW
• Meet/exceed Key Performance indicators set forth by Billing Management
• Manage and maintain an account queue to ensure appropriate touch points and follow-ups are maintained on all delinquent accounts.
• In some instances agents are responsible for searching for and locating individuals through skip tracing methods
• Provide accurate documentation of all activities and conversations with vendors
• Assist Enablement in training new hire and under performing agents through shadowing and role playing exercise

SUCCESSFUL CANDIDATES HAVE:

• Minimum 1 year experience in collection environment

• B2B collection experience a plus
• Possess strong problem solving skills and able to ask probing questions
• Ability to overcome stalls and objections while maintaining professional tone
• High ability to negotiate payments on delinquent accounts
• Strong organizational skills - ability to manage multiple accounts on multiple systems as well as ability to communicate with vendors via phone and email
• Ability to problem solve by thinking strategically and execute tactically

About Us:At The Knot Worldwide, we believe you are more than a resume and invite you to go for it, take the leap of faith, and apply for this job if it sparks your passion to join TKWW and make a difference!WHAT WE LOVE ABOUT YOU:You Dream Big. You iterate and experiment to drive innovation.You Love Our Users. You keep our global community at the center of everything you do.You Do the Right Thing. You strengthen your team through respect, fairness, and inclusion.You Hustle Every Day. You favor urgency and own your outcomes.You Win Together. People are at the heart of our success and you play as a team.WHAT YOU LOVE ABOUT US:We believe in a wide range of holistic offerings to support our employees so that they can live our values day in and day out. From mental wellbeing, physical health and financial planning, to engaging perks and discounts, we are in the business of celebrating and supporting the Moments that Matter both in and out of the office. We offer flexible vacation, generous parental leave and prioritize initiatives that support the growth, development, and happiness of our people.To facilitate in-person collaboration, we have office spaces in Barcelona, Spain; Delhi, India; Galway, Ireland; London, England; New York, NY; and Washington, D.C.--US Notice: The Knot Worldwide provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, or disability. In addition to federal law requirements, The Knot Worldwide complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. The Knot Worldwide expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.About the Team:WHAT WE DO MATTERS:Here at The Knot Worldwide, we believe in doing work that matters. In more than 16 countries around the world, The Knot Worldwide's leading family of brands-including The Knot, WeddingWire, Bodas, The Bash, The Bump, and more-help people take celebration planning from inspiration to action. When you join our global team, you'll be a part of a diverse group of individuals passionate about serving and enabling our communities to celebrate the moments that make us.

The Knot Worldwide