Manage and execute recovery efforts for overdue accounts via calls and field coordination.
Lead a team of collection agents, assign daily targets, and monitor performance.
Make outbound calls to defaulters; follow-up on payment commitments.
Negotiate settlements and payment plans as per policy guidelines.
Handle escalated or sensitive cases and ensure timely resolution.
Train and support team members on compliance, scripts, and recovery strategies.
Maintain accurate records in CRM and generate daily MIS reports.
Coordinate with legal, field teams, and third-party recovery vendors.
Ensure adherence to regulatory and organizational compliance standards.
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