Job Description

: Debt Recovery Agents (DRA) and Non-DRA

Position Title:

Debt Recovery Agent (DRA) / Non-Debt Recovery Agent (Non-DRA)

Department:

Collections/Recovery

Location:

NOIDA SECTOR 15

Position Overview:

We are seeking experienced and motivated Debt Recovery Agents (DRA) and Non-Debt Recovery Agents (Non-DRA) to join our collections team. These roles are responsible for managing and recovering outstanding debts through effective communication, negotiation, and collection strategies, ensuring compliance with legal guidelines and company policies.

As part of a growing and dynamic team, you will be instrumental in driving recovery performance while maintaining positive customer relationships. You will need to understand the nuances of customer financial challenges and work towards fair and viable solutions.

Key Responsibilities

For Debt Recovery Agents (DRA):

Debt Collection:

Conduct inbound and outbound calls to customers with overdue debts to negotiate and recover payments.

Payment Negotiation:

Collaborate with customers to agree on payment plans or settlements and ensure timely payment collection.

Legal Compliance:

Ensure all recovery activities comply with relevant laws, guidelines, and company policies (e.g., Fair Debt Collection Practices Act).

Account Management:

Monitor overdue accounts and follow up with customers at regular intervals to ensure repayment terms are met.

Reporting & Documentation:

Maintain accurate records of customer interactions, payment agreements, and any escalated issues in the company's CRM system.

Escalation Management:

Identify cases that require escalation to higher authorities or legal teams for resolution.

Customer Support:

Provide information and support to customers regarding their debt situation, offering solutions to resolve accounts efficiently.

For Non-Debt Recovery Agents (Non-DRA):

Customer Communication:

Engage with customers to understand the status of their debts and provide assistance or alternatives for debt settlement.

Payment Reminders:

Send reminders through various communication channels (calls, emails, SMS) for customers to make timely payments.

Monitoring Accounts:

Review outstanding balances and escalate accounts to the Debt Recovery Agent team as necessary.

Customer Service:

Handle inquiries and resolve disputes related to debt collection, ensuring a professional and empathetic approach.

Account Tracking:

Update and track customer payment history and ensure accuracy in the system.

Pre-recovery Strategy:

Identify early-stage delinquent accounts and liaise with customers to prevent accounts from becoming seriously overdue.
Job Types: Full-time, Permanent

Pay: Up to ?22,000.00 per month

Benefits:

Provident Fund
Schedule:

Morning shift
Application Question(s):

Mention If you're DRA or Non DRA
Work Location: In person