Collection Voice Process

Year Chennai, Tamil Nadu, India

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Role: Collection Voice Process Experience: 2 to 4 Years Location: Chennai/ Bangalore(WFO) Notice Period: Immediate Joiners only Desired Skills:

Must have Experience in O2C/OTC (Order to Cash)
Must have experience on Tele-collection/Teleperformance in international/ Domestic BPOs
Debt collection /recovery experience is a plus
Connect with 50-60 customers per day
Good Communication & Verbal skills
Proficient Negotiation skills
Responsible for chasing outstanding invoices from customers of our clients.
Contact overdue customers and chases for payment in accordance with rules set by the engagement
Proactively collect and escalate overdue accounts and ensures customer payment to terms

Document customer interactions into system

Maintain a ledger as part of the credit team
Performs basic reconciliations
Follow control and compliance regulations
Maintain accurate and up to date customer details and account records
Able to communicate with key stakeholders across different levels in a manner that leads to desired outcomes

Qualification:

Job Type: Full-time Schedule:

Experience:

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