Make outbound calls to customers with overdue payments and remind them of pending dues.
Follow up through phone calls, emails, or messages to ensure timely collection.
Update customer records and payment status in the system accurately.
Negotiate repayment plans or settlements in line with company policies.
Resolve customer queries or disputes related to billing or payments.
Escalate complex or unresolved cases to the senior collections team or manager.
Achieve monthly and quarterly collection targets.
Maintain confidentiality and comply with data protection and company policies.
Job Type: Full-time
Work Location: In person
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