Job Description

Company

: WellMoney (NBFC)

Location

: Ecotech-3, Greater Noida

Employment Type

: Full-Time

Department

: Collections

About:

WellMoney (NBFC)

WellMoney is a growing Non-Banking Financial Company (NBFC) focused on responsible lending and disciplined recovery practices. We follow ethical collection processes while ensuring portfolio quality and business sustainability.

Job Summary

We are hiring a Collection Team Leader to manage and drive the performance of a collections team at our Ecotech-3, Greater Noida office. The role involves ensuring timely recoveries, maintaining portfolio health, monitoring field and tele-collection activities, and ensuring full compliance with RBI and NBFC collection guidelines.

Key Responsibilities

Lead and manage a team of tele-callers and/or field collection executives. Drive daily, weekly, and monthly collection targets (current, overdue, bucket-wise). Allocate cases and portfolios (DPD-wise) to team members. Monitor call quality, field visits, PTPs, and resolution rates. Track and control bounce cases, roll-forward, and NPA movement. Ensure ethical collection practices in line with RBI and company policies. Handle customer escalations, disputes, and critical recovery cases. Conduct daily huddles, review meetings, and performance coaching. Prepare and share daily MIS, ageing reports, bucket movement, and recovery dashboards. Coordinate with Credit, Operations, and Legal teams for recovery support. Assist in onboarding, training, and performance improvement of new collectors. Ensure timely updating of CRM / collection systems.

Eligibility & Qualifications

Graduate in any discipline (Finance / Commerce preferred). 3-6 years of experience in NBFC / Bank / Financial Services collections. Minimum 1-2 years as a Collection Team Leader or Senior Collection Executive. Strong understanding of DPD buckets, NPA norms, and recovery cycles. Experience in secured or unsecured loans (Personal Loan, Business Loan, LAP, etc.). Working knowledge of MS Excel, MIS reporting, and collection CRMs.

Key Skills

Team Handling & Motivation Collection Strategy & Target Management Bucket-wise Portfolio Control Customer Negotiation & Resolution RBI-compliant Collection Practices Data Analysis & MIS Reporting

KPIs & Performance Metrics

Collection efficiency (%) Bucket movement & roll-forward control PTP vs realization ratio NPA reduction Team productivity & adherence
Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹35,000.00 per month

Work Location: In person