Lead and manage a team of debt recovery executives/agents.
Allocate daily tasks and set recovery targets.
Monitor team performance and provide regular feedback.
Debt Recovery Strategy
Develop and implement strategies to recover overdue payments.
Ensure follow-up with defaulters through calls, visits, and legal processes.
Prioritize high-value and high-risk accounts for immediate action.
Client Interaction & Negotiation
Communicate with clients/customers to negotiate repayment plans.
Handle escalated cases and complex disputes professionally.
Build and maintain strong relationships with customers to ensure recovery.
Reporting & Documentation
Maintain accurate records of collections, follow-ups, and settlements.
Prepare and submit daily, weekly, and monthly recovery reports to management.
Ensure compliance with company policies and legal requirements in all recovery processes.
Training & Development
Provide training, coaching, and motivation to team members.
Ensure the team follows proper communication and negotiation practices.
Coordination & Support
Collaborate with legal teams for cases requiring legal action.
Coordinate with other departments (Accounts, Sales, etc.) for resolution of disputes.
Compliance & Risk Management
Ensure adherence to regulatory guidelines and company policies in recovery activities.
Minimize financial risk by taking appropriate measures for bad debts.
Job Type: Full-time
Pay: ?15,000.00 - ?25,000.00 per month
Benefits:
Paid sick time
Work Location: In person
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