Collection Team Lead

Year    MH, IN, India

Job Description

Team Management & Supervision

Lead and manage a team of debt recovery executives/agents. Allocate daily tasks and set recovery targets. Monitor team performance and provide regular feedback.

Debt Recovery Strategy

Develop and implement strategies to recover overdue payments. Ensure follow-up with defaulters through calls, visits, and legal processes. Prioritize high-value and high-risk accounts for immediate action.

Client Interaction & Negotiation

Communicate with clients/customers to negotiate repayment plans. Handle escalated cases and complex disputes professionally. Build and maintain strong relationships with customers to ensure recovery.

Reporting & Documentation

Maintain accurate records of collections, follow-ups, and settlements. Prepare and submit daily, weekly, and monthly recovery reports to management. Ensure compliance with company policies and legal requirements in all recovery processes.

Training & Development

Provide training, coaching, and motivation to team members. Ensure the team follows proper communication and negotiation practices.

Coordination & Support

Collaborate with legal teams for cases requiring legal action. Coordinate with other departments (Accounts, Sales, etc.) for resolution of disputes.

Compliance & Risk Management

Ensure adherence to regulatory guidelines and company policies in recovery activities. Minimize financial risk by taking appropriate measures for bad debts.
Job Type: Full-time

Pay: ?15,000.00 - ?25,000.00 per month

Benefits:

Paid sick time
Work Location: In person

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Job Detail

  • Job Id
    JD3925840
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    MH, IN, India
  • Education
    Not mentioned
  • Experience
    Year