Job Description

Collection Supervisor (Team Leader):-

Team Management:

Supervise and lead a team of collection specialists, providing day-to-day direction, support, and performance feedback.

Performance and Targets:

Monitor team performance against collection targets and key metrics, implementing strategies to optimize recovery rates.

Training and Coaching:

Train and mentor staff on effective collection techniques, negotiation, and communication skills.

Operational Oversight:

Oversee daily collection activities, ensuring they are handled efficiently and all administrative tasks are completed accurately and on time.

Problem Resolution:

Handle and resolve escalated customer issues, negotiations, and complex cases to find suitable payment solutions.

Compliance:

Ensure all collection activities comply with company policies, legal requirements, and regulations.

Reporting:

Prepare and present regular performance reports, data, and insights to senior management.

Strategy Development:

Develop and implement effective collection strategies to improve efficiency and maximize debt recovery.

Collaboration:

Coordinate with other departments, such as legal and finance, to resolve issues.
Job Type: Full-time

Pay: ?25,000.00 - ?40,000.00 per month

Benefits:

Health insurance Provident Fund
Work Location: In person