Job Description

Overview

• The Collection Specialist 1 is responsible for assisting with the timely collection of open accounts receivable. The position resolves customer issues by communicating with assigned customers. The Collection Specialist 1 works directly with sales customer success and billing to resolve collection issues in a timely manner.

Responsibilities

• Follow-up with internal and external stakeholders including but not limited to escalating accounts with disputed balances independently
• Assist in identifying and researching disputed items preventing or delaying payment while providing customers timely responses
• Participate in customer meetings and collaborate with business partners to address customer issues
• Assist in maintaining data integrity in all systems including but not limited to billing contacts and customer collection notes
• Assist in updating team process documentation

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Minimum Qualifications

• High School diploma or equivalent
• Experience with Business-to-Business collections or Accounts Receivable processes
• Oral and written communications skills that demonstrate a professional demeanor and the ability to interact with others with discretion and tact
• Organizational multi-tasking and time management skills
• Collaboration skills applied successfully within team
• Microsoft Excel skills
• Interpersonal skills; able to maintain solid rapport with team members as well as maintain professionalism with those outside of department
• Critical thinking and problem solving skills
• Ability to work well under pressure with a high degree of energy and a customer service-oriented attitude.
• Basic ability to present updates to internal and external stakeholders as needed
• Able to thrive in a fast paced deadline driven environment
• Attention to detail
• Demonstrated ability to influence motivate and mobilize team members and business partners
• Ability to work independently and in a team environment
• Knowledge of Microsoft Operating systems and products
• Up to 0% travel time required
• Or an equivalent combination of education and experience sufficient to successfully perform the principal duties of the job

Responsibilities

• Follow-up with internal and external stakeholders including, but not limited to, escalating accounts with disputed balances, independently
• Assist in identifying and researching disputed items preventing or delaying payment, while providing customers timely responses
• Participate in customer meetings and collaborate with business partners to address customer issues
• Assist in maintaining data integrity in all systems, including but not limited to, billing contacts and customer collection notes
• Assist in updating team process documentation

Basic Qualifications

• High School diploma, or equivalent
• Experience with Business-to-Business collections or Accounts Receivable processes
• Oral and written communications skills that demonstrate a professional demeanor and the ability to interact with others with discretion and tact
• Organizational, multi-tasking, and time management skills
• Collaboration skills, applied successfully within team
• Microsoft Excel skills
• Interpersonal skills; able to maintain solid rapport with team members as well as maintain professionalism with those outside of department
• Critical thinking and problem solving skills
• Ability to work well under pressure with a high degree of energy and a customer service-oriented attitude.
• Basic ability to present updates to internal and external stakeholders as needed
• Able to thrive in a fast paced, deadline driven environment
• Attention to detail
• Demonstrated ability to influence, motivate and mobilize team members and business partners
• Ability to work independently and in a team environment
• Knowledge of Microsoft Operating systems and products
• Up to 0% travel time required
• Or an equivalent combination of education and experience sufficient to successfully perform the principal duties of the job

Skills Required