The Collection Officer is responsible for managing and recovering outstanding debts from customers. This role involves contacting customers, negotiating payment plans, and ensuring timely collection of payments while adhering to company policies and legal regulations. Responsibilities:
Contact customers via phone, email, and mail to discuss overdue accounts.
Negotiate payment arrangements and monitor adherence to agreed-upon terms.
Investigate and resolve customer inquiries regarding billing discrepancies.
Maintain accurate records of all collection activities and customer interactions.
Escalate accounts to legal or other appropriate channels as necessary.
Comply with all relevant laws and regulations, including the Fair Debt Collection Practices Act (FDCPA).
Meet or exceed monthly collection targets.
Prepare and submit reports on collection activities and account status.
Identify and recommend accounts for write-off.
* Collaborate with other departments to resolve customer issues and improve collection processes.
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