Job Description

Dear Candidate,


We are currently hiring for a Collections Officer role specializing in Home Loans Collections at our Ajmer location. This position requires a candidate with a minimum of one year of experience in the home loans collections field.


Please find the detailed job description below:

Collections Officer - Home Loans (Ajmer)

The Collection Officer - Home Loans is responsible for managing and resolving delinquent home loan accounts. This role involves contacting borrowers to discuss payment options, negotiating repayment plans, and ensuring compliance with company policies and legal regulations. The officer must maintain accurate records, provide excellent customer service, and work towards minimizing losses.


Contacting borrowers via phone, email, and mail to discuss overdue mortgage payments. Analyzing borrower financial situations and negotiating repayment plans. Monitoring accounts to ensure adherence to repayment agreements. Maintaining accurate and up-to-date records of all collection activities. Adhering to all relevant federal, state, and local regulations. Collaborating with internal departments such as legal and loss mitigation. Providing excellent customer service and resolving borrower inquiries. Identifying and escalating accounts requiring further action, such as foreclosure. Preparing and sending notices, including demand letters and default notices. Meeting monthly collection targets and goals.

Qualifications:

Minimum of 1 year of experience in home loans collections. Proven track record in managing delinquent accounts. Excellent communication and negotiation skills. Strong understanding of collection laws and regulations. Ability to work independently and as part of a team. Proficiency in relevant collection software and MS Office.
This role is based in Ajmer.


We look forward to reviewing your application.


Best regards,

Sneha