Job Description

A Collection Officer is responsible for recovering overdue payments and outstanding debts from customers or clients by contacting them, negotiating payment plans, and resolving discrepancies to maintain the company's financial health and cash flow. Key duties include account monitoring, maintaining records of communications, collaborating with internal departments, and potentially initiating legal action when other efforts fail. Key Responsibilities

Debt Recovery:

Contact customers and clients to discuss overdue payments and inform them of their outstanding bills.

Negotiation:

Negotiate suitable payment plans and repayment schedules with debtors to facilitate timely collection of debts.

Record Keeping:

Maintain accurate and up-to-date electronic and hard copy records of all communications, transactions, and payment plans.

Discrepancy Resolution:

Resolve billing and payment discrepancies to ensure smooth transactions.

Reporting:

Prepare reports on the status of outstanding debts for management and relevant departments.

Collaboration:

Coordinate with various internal departments, such as sales, accounting, and legal, to support collection efforts.

Compliance:

Ensure all collection activities adhere to company policies and relevant legal guidelines.
Required Skills

Communication:

Strong verbal and written communication skills to effectively interact with debtors and internal teams.

Negotiation:

Ability to negotiate payment terms and resolve difficult situations professionally.

Problem-Solving:

Strong analytical and critical thinking skills to address complex debt recovery challenges.

Organizational Skills:

Excellent project management and organization skills to manage multiple accounts and tasks efficiently.

Customer Service:

Ability to maintain positive client relationships and a professional demeanor during collection interactions.
Tools and Technology

Collection Software:

Utilizing debt collection software to manage accounts and streamline collection processes.

Databases:

Using databases to locate customers and track payment history.

Customer Relationship Management (CRM) Systems:

Managing customer interactions and payment information.
Job Type: Full-time

Pay: ₹17,000.00 - ₹23,000.00 per month

Benefits:

Health insurance Provident Fund
Work Location: In person