Job Description

The Collection Executive will be responsible for ensuring timely collection of service fees, consultancy charges, documentation fees, and follow-ups with clients whose files are under MSME subsidy, machinery loans, and government scheme processing. This role requires strong communication, field follow-up skills, and a professional approach in handling clients.

Key Responsibilities1. Payment Collection & Follow-Up

Follow up with clients for pending payments, instalments, and service fees. Ensure timely collection as per agreed terms and maintain high recovery efficiency. Visit clients (if required) for cheque/cash collection and document pickup. Share payment reminders through WhatsApp, calls, and emails.

2. Documentation & Record Management

Maintain a proper log of collection status and daily follow-ups in Excel/CRM. Coordinate with back office for invoice copies, receipts, and client details. Update collection reports, ageing summaries, and settlement status.

3. Client Communication

Communicate politely and professionally with clients regarding outstanding dues. Resolve queries related to billing, service fees, scheme progress, or documentation. Maintain healthy relations with clients while ensuring timely recovery.

4. Coordination with Internal Teams

Work closely with the accounts, loan, and subsidy teams for client status. Update senior management on daily/weekly collection performance. Share timely alerts about clients delaying payments or skipping commitments.

5. Field Visit (If Required)

Conduct scheduled field visits for collection and documentation. Verify client details and maintain transparency in transactions.
Job Types: Full-time, Permanent

Pay: ?15,000.00 - ?20,000.00 per month

Benefits:

Leave encashment
Work Location: In person