Job Description

Job Summary

The Collection Manager will be responsible for leading the company's efforts to manage and recover delinquent chits/accounts while maintaining positive customer relationships. This role requires strong leadership, deep knowledge of debt recovery best practices, and a commitment to achieving high collection targets while ensuring compliance with internal policies and legal regulations.

Key Responsibilities

1. Team Leadership & Management

Lead and Mentor:

Recruit, train, and manage a team of Collection Officers/Executives, setting clear performance expectations and collection targets.

Performance Monitoring:

Conduct regular performance reviews, one-on-one coaching, and field visits to optimize team efficiency and adherence to protocols.

Workflow Optimization:

Allocate accounts and portfolios efficiently to team members based on location, delinquency level, and collector skill set.

2. Strategy & Operations

Develop Collection Strategy:

Create and implement effective collection policies, strategies, and procedures to minimize Non-Performing Assets (NPAs) and bad debt.

Delinquency Management:

Proactively manage and execute strategies for accounts in various delinquency buckets (e.g., 30+ DPD, 60+ DPD).

Legal Compliance:

Ensure all collection activities strictly comply with the Chit Funds Act, local laws, and ethical standards, protecting the company's reputation.

Negotiation:

Personally handle high-value or escalated/critical delinquent accounts, negotiating effective repayment plans.

3. Reporting & Analysis

Data Analysis:

Utilize advanced Excel and collection software to analyze collection performance data, identify trends, and forecast future delinquency risks.

Reporting:

Prepare accurate daily, weekly, and monthly reports on key metrics such as collection efficiency, resolution rates, and outstanding balances for senior management.

System Integrity:

Ensure accurate and timely logging of all collection calls, visits, and negotiations in the collection management system.

? Required Skills & Qualifications

Education:

Bachelor's degree (B.Com, BBA, Finance, or a related field preferred).

Experience:

Minimum 5 years of experience in collections, credit control, or accounts receivable, with at least

2 years in a managerial or supervisory role

, preferably within the Chit Fund, NBFC, or banking sector.

Leadership:

Proven ability to lead, motivate, and manage a high-performing collection team.

Communication:

Excellent verbal and written communication skills in

English and Tamil

(or relevant local language).

Technical Proficiency:

Strong analytical skills and expertise in MS Excel (pivot tables, VLOOKUP) and collection management software.

Knowledge:

Comprehensive understanding of the Chit Funds Act and regulatory guidelines concerning debt collection.

Personal Attributes:

High level of integrity, strong negotiation skills, and ability to remain composed under pressure.
Job Types: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹30,000.00 per month

Benefits:

Health insurance Paid sick time Provident Fund
Work Location: In person