Job Description

:
This role is for one of Weekday's clients
Salary range: Rs 300000 - Rs 500000 (ie INR 3-5 LPA)
Min Experience: 2 years
Location: Ahmedabad
JobType: full-time
Requirements:
We are looking to hire a Female Tele Collection Manager at Ahmedabad for an individual contributor role. The candidate will be responsible for directly handling tele-calling-based collections for housing finance or loan products. This includes following up with delinquent customers, resolving disputes, negotiating repayment plans, and coordinating with field teams where required. The ideal candidate should have strong communication skills, a firm yet empathetic approach, and the ability to meet recovery targets within defined timelines while maintaining regulatory compliance.
Key Responsibilities (KRA):

• Handle outbound calls to follow up with delinquent customers

• Achieve monthly collection and recovery targets

• Maintain detailed records of interactions, promises to pay (PTPs), and follow-ups

• Skip trace and locate unreachable or absconding customers

• Coordinate with the field team for hard bucket follow-ups or address verification

• Ensure compliance with internal policies and RBI guidelines

• Provide timely inputs for updating customer contact details and system records

• 2-4 years of experience in tele collection or recovery

• Experience in NBFC / BFSI / Housing Finance preferred

• Strong communication and negotiation skills o Basic Excel and system handling skills

• Familiarity with skip tracing and customer behaviour analysis

• Comfortable working in a target-oriented role