Develop and implement collection strategies to meet monthly and quarterly recovery targets. Monitor the performance of collection agents/executives and guide them toward achieving recovery goals. Track overdue accounts and initiate appropriate action to recover outstanding dues. Conduct field visits for high-ticket or critical delinquent accounts when necessary. Handle escalated cases and negotiate payment arrangements with customers. Maintain MIS reports and provide regular updates to senior management. Ensure compliance with legal and regulatory requirements in collection practices. Liaise with legal teams for recovery through legal channels where needed. Maintain strong relationships with customers to reduce delinquency and improve repayment behavior.
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