Job Description

A collection executive in a courier service is primarily responsible for collecting overdue payments from customers, which can involve both field visits and administrative tasks like making phone calls and sending emails. Their duties include maintaining accurate records, ensuring timely payments, and sometimes managing cash collection. Key responsibilities

Payment collection:

Physically collecting payments from customers, often requiring a 2-wheeler for travel to different locations.

Administrative tasks:

Making outbound calls and sending emails to customers about outstanding payments and arranging payment solutions.

Record keeping:

Maintaining accurate and organized records of all collection activities, customer interactions, and payments received.

Communication:

Liaising with the sales team and other departments to follow up on overdue accounts and ensure timely payments.

Compliance:

Adhering to company policies and relevant collection laws and protocols.
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Typical requirements

Driving:

A valid 2-wheeler driving license and a bike are often mandatory for roles involving field collection.

Skills:

Strong communication and negotiation skills are crucial for interacting with customers.

Experience:

Experience can range from entry-level (0-6 months) to more senior positions.
Job Types: Full-time, Permanent

Pay: ₹12,000.00 - ₹18,000.00 per month

Benefits:

Cell phone reimbursement Paid sick time Paid time off
Work Location: In person