Job Description

Role:

Key Responsibilities:

Collection & Recovery:

Follow up on overdue accounts for used car and CV loans. Visit customers and guarantors for payment collection and issue resolution. Ensure timely recovery of EMIs, bounce charges, and overdue amounts.

Field Visits & Tracing:

Conduct field visits based on collection bucket (0-30, 30+, 60+ DPD). Trace absconding/defaulting customers through skip tracing tools and field intelligence.

Customer Handling:

Educate customers about payment obligations and resolve disputes. Negotiate settlements or restructuring in coordination with the recovery/legal team.

Coordination & Reporting:

Coordinate with repossession agencies, legal teams, and branch collection units. Submit daily visit reports, recovery updates, and exception reports. Maintain MIS and update system entries accurately for each case.

Compliance & Ethics:

Follow collection SOPs and code of conduct (no coercion or unlawful recovery methods). Adhere to RBI and company guidelines for ethical collection practices.
Job Type: Full-time

Pay: ?20,000.00 - ?30,000.00 per month

Benefits:

Health insurance Leave encashment Life insurance Provident Fund
Schedule:

Day shift
Work Location: In person